Terms & Conditions
HOTEL TERMS AND CONDITIONS
A warm welcome awaits you at Gretna Hall.
These booking terms apply to Gretna Hall Hotel, our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the booking or to whom we supply services in respect of the booking (‘You/Your’). These booking terms are governed by Scottish Law and apply to all bookings except where we agree in writing other terms. By making a booking you are deemed to accept these booking terms. Please note bookings made on different web sites may be booked with different conditions.
Bookings are made and a contract between you and us comes into effect when we accept a reservation from you. We will accept a reservation when we have confirmed your reservation and charged/received a non-refundable deposit payment of £30.00 per room per night. The balance will be paid by you to us upon departure.
You must be able to enter into a legally binding contract and be over 18yrs to make a booking (Bookings may be accepted on behalf of teenagers in certain circumstances).
Bookings must be paid for using an acceptable and valid credit or debit card. Please contact us for alternative means of payment.
All credit card transaction must be made by the cardholder or with the cardholders permission (in the latter case an email, fax or letter from the card holder authorising the transaction is required)
Cancellations must be made 24 hours prior to your arrival. To make a cancellation you must call us on +44 (0)1461 338257 and give your name and check-in date and have details of your credit or debit card available. All deposits are non refundable.
Rates are per room per night and include Breakfast, Service and VAT (tax) at the current rate.
If you have selected supplements they will be added to the total price of the booking. Rates do not include other costs you may choose to incur during your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights, room type and dates shown. Should you change the number of guests, dates, room type or room nights, then the rates are subject to change. All rates are subject to change.
Arrival and Departure
Check-in time after 15.00pm. A request for an early check-in time can be requested directly with us but this cannot under any circumstances be guaranteed. Check-out time: 11.00am. We can keep reasonable amounts of luggage for you before check in and after check out.
To amend or cancel Your booking, call us directly on +44 (0)1461 338257
We will charge a non refundable deposit payment of £30.00 per room per night. The balance will be paid by you to us upon departure. All additional goods and services purchased during your stay must be paid in full on check-out.
Conditions of stay
We operate standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests.
We reserve the right to terminate your booking immediately without being liable for any refund or compensation where you engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
We welcome children of all ages.
Non Smoking Premises
Gretna Hall Hotel is a non-smoking building. It is against the law to smoke in the premises and offenders could be reported to the relevant authority. If a member of staff has reported to the Management that they suspect a guest has been smoking in the guest rooms or there is evidence of smoking in the guest rooms, we reserve the right to charge a fee of £75.00 so that the room may be deep cleaned and aired before the next guest and in some cases the room will need to be taken out of service.
Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents.
Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the price of the booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control. You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss.
The management reserves the right to change these terms or rates at short notice.
Wedding Agreement 2017,18 Terms and Conditions
This agreement for the services of the wedding venue as described below, is made on the day of —————- between the undersigned client and Weddings at Gretna Green, regarding services (as confirmed and agreed) provided by Gretna Green Limited. The purpose of this agreement is to ensure the satisfaction and comfort of both parties.
Deposits are required within 14 days of making a provisional booking to confirm and are all non-refundable:
Venue only – If you are booking one of our marriage venues only, the full payment is required to secure the booking.
Packages – If you have selected one of our wedding packages please refer to the brochure for the deposit requirement all balances are due no later than 30 days prior to your wedding.
Please refer to our brochure for deposits required for our all our packages. Please note all deposits are non-refundable.
Accommodation – £30.00 per room per night is required to secure your reservation for all Deluxe, Family and Balcony rooms and £100.00 per room per night is required to secure our Suites or Penthouse.
Banqueting – £10.00 per person is required for banqueting. A further 50% of the estimated total is payable at least 12 weeks prior to your wedding which is non-refundable. The final numbers along with the remaining balance for all banqueting food, beverage and wedding packages are payable 30 days prior to your wedding which is non-refundable.
Function Room Hire – A deposit of 50% of the total room hire charge is required to secure your function room with the balance due 30 days prior to your wedding.
Failure to send deposits as stated above will result in your booking being automatically released.
Once paid all deposits are non-refundable.
Legal Information – Please note that the M10 documents are the responsibility of the couple and the cost is not included in any of our fees. Failure to complete these within the given time scales along with the relevant documents and fees will result in your wedding not taking place.
The contact information for Gretna Registration Office are:
Telephone number – 01461 337648
Address Registration Office, Central Avenue, Gretna, Dumfries and Galloway, DG16 5AQ
Website to download M10 forms www.GretnaOnline.net.
Cancellations – All cancellations must be received in writing, 30 days prior to booking date.
Change of Date – If you wish to change your date we will charge £50.00 administration for Wedding Ceremony and £300.00 for all packages, functions and bedrooms. If you cancel your Wedding Function, Package or accommodation within 6 months of your wedding date we will charge 50% of the final estimated balance. We will not accept a change of Wedding Date within 3 months of your wedding date.
Payment – We can accept all major credit cards and cheques. Cheques cannot be received less than 30 working days before your wedding day.
Prices – Prices quoted for all products and services are correct at the time of agreement. They are inclusive of VAT at 20%, however could be subject to change.
Gretna Green Limited may have to make changes for reason of Force Majeure, meaning unusual or unforeseeable circumstances beyond its control, the consequences of which neither our suppliers nor we could avoid, or a change in VAT.
Please note – that prices for meal/drinks/accommodation may be subject to increase due to market forces and inflation. Prices quoted in the current wedding brochure will be held for a maximum of 6 months from the date of agreement.
Accommodation – Check in time is 3pm and we cannot guarantee early check in but this can be requested for a select number of rooms.
Check out time is 11am.
Family Bedrooms can sleep 2 adults and 2 children.
Any additional beds will be charged at £20.00 per bed.
Group Bookings – we will only hold group accommodation for 14 days to allow your guests to confirm with deposits. Any accommodation not confirmed will be released for general sale.
Banqueting – We only accept restaurant bookings for parties of 10 and under. Should your guest numbers increase please note that we may not be able to accommodate this. We do not allow table decoration in our restaurant but we do have private function rooms available should you wish to personalise your wedding meal (subject to availability).
If hiring a function room you must commit to one of our 3 course function menus , a drinks package and an evening buffet from the current wedding brochure. Finger buffets/Late night cocktail buffets are an addition to a wedding meal and are served in the evening only.
We do not allocate an exact function room, only the space required.
The room set up includes table cloths, napkins and cutlery. We can also, if requested, provide table confetti, candles, table plan and name cards.
There may be other events at the hotel on the same day as your booking. We can under certain circumstances offer exclusive use. Please contact us for a quote.
Child prices will be applicable up to and including 12 years.
Delivery of flowers, cakes, favours and table decorations must be labelled with your name and date of ceremony.
Name of couple
Date of Wedding ————————————————-
Time and Location of Wedding Ceremony ————————-